Remember every customer, every order
Each phone number builds a customer profile with saved addresses, past orders, total spend and notes, ready the moment they call again.
CUSTOMER PROFILE
14 orders| Saved address | Area | Landmark | Orders |
|---|---|---|---|
| House 12, Street 4 | Block C | Near the park gate | 10 |
| Office, 2nd floor | Area 1 | Above the bank | 3 |
| Flat 5, Building B | Area 4 | Opposite the school | 1 |
Customer profile with sample data
Repeat customers are your best customers
Every order is saved against the customer's phone number. Over time this builds a profile with their addresses, the items they order most, how often they order and how much they have spent, without any extra work from your staff.
When the customer calls again, the order taker sees all of this before saying hello. Notes such as 'gate code', 'call on arrival' or 'no onions' carry over to every order, and past orders can be repeated in one click.
Key points
- Profile built from the phone number
- Several saved addresses per customer
- Full order history with amounts
- Favourite items and order frequency
- Notes that appear on every order
How a profile grows
Step by step, the way it happens in your business.
Phone number and address are saved.
New addresses are added as they come.
Each order is added to the history.
Staff add preferences and instructions.
Most-ordered items stand out.
Find regulars who have stopped ordering.
Order history on one screen
Every past order, its address, rider and amount, ready to repeat or check.
| Date | Order | Address | Rider | Amount (Rs) |
|---|---|---|---|---|
| 20-10-2026 | ORD-5388 | Block C | Rider Kamran | 2,430 |
| 14-10-2026 | ORD-5207 | Area 1 | Rider Hamza | 1,860 |
| 09-10-2026 | ORD-5064 | Block C | Rider Asif | 2,980 |
| 02-10-2026 | ORD-4871 | Block C | Rider Kamran | 2,150 |
| TOTAL | 14 orders | 31,480 |
Customer order history with sample data
Customer tools
Included in Delivery POS, with no extra modules to buy.
Search customers
By phone number, name or area.
Saved addresses
Each with an area and a landmark for the rider.
Order history
Every order with date, items, rider and amount.
Notes
Preferences and delivery instructions kept on file.
Regulars
Top customers by orders and spend.
Lapsed customers
Regulars who have not ordered for a while.
The numbers behind it
Examples of the reports this feature feeds. Figures are sample data.
Orders by customer type
One month (sample data)
Repeat customers per week
Six weeks (sample data)
Notes from our setup team
Practical advice from setting up delivery businesses like yours.
One profile per phone number keeps history complete.
Short, practical notes help riders and the kitchen most.
A friendly call to customers who stopped ordering often brings them back.
Only staff who need customer details should be able to see or export them.
Customer history: common questions
Do I need to register customers separately?
No. A profile is created from the first order and grows with every order.
Can I import my existing customer list?
Yes. Names, phone numbers and addresses can be imported from Excel during setup.
Can staff see a customer's full history?
Yes, if their role allows it. Access to customer details can be limited.
Can one customer have orders at different addresses?
Yes. Each order keeps the address it was delivered to.
See customer history working in your business
Book a free demo and we'll show it with areas and riders like yours.