Turn regular buyers into loyal customers
Recognise customers by phone number, reward them with points and card discounts, and manage credit customers with limits and a clear ledger.
Limit Rs 10,000 · last paid 18 Oct
Sample loyalty card linked to the customer's phone number
Know your customers, and keep them
At the counter, the cashier enters the customer's phone number. Their name, card discount, points balance and credit limit appear on the bill, and the purchase is saved to their history.
Credit customers buy now and pay later, within a limit you set. Every bill and payment goes to their ledger, so there are no disputes about what is owed.
Key points
- Customer lookup by phone number
- Points earned and redeemed on bills
- Member card discounts
- Credit limits and payment history
- Purchase history for every customer
How loyalty works at the counter
Step by step, the way it happens in your shop.
Customer gives their number at billing.
Name, discount, points and credit limit.
Points are added automatically on every bill.
Use points or card discount on a later bill.
Credit bills and payments go to the ledger.
Send offers to your best customers.
A clear ledger for every credit customer
Bills, payments and the running balance, ready to share with the customer on WhatsApp.
| Date | Details | Bill | Paid | Balance |
|---|---|---|---|---|
| 02-10-2026 | Opening balance | 2,100 | ||
| 06-10-2026 | Bill #10211 (credit) | 3,450 | 5,550 | |
| 10-10-2026 | Cash received | 4,000 | 1,550 | |
| 15-10-2026 | Bill #10377 (credit) | 2,180 | 3,730 | |
| 20-10-2026 | Bill #10433 (credit) | 1,120 | 4,850 | |
| TOTAL | Receivable | 4,850 |
Customer ledger with sample data
Loyalty and credit tools
Included in Retail POS, with no extra modules to buy.
Reward points
Set points per rupee and their value when redeemed.
Member discounts
Different discount levels for silver, gold or staff cards.
Credit (udhaar)
Limits per customer; billing stops or warns when exceeded.
Payment reminders
See who owes and since when; send a reminder.
Customer groups
Wholesale, retail, staff or corporate pricing.
Best customers
Top customers by spend, visits and last visit.
The numbers behind it
Examples of the reports this feature feeds. Figures are sample data.
Sales by customer type
One month (sample data)
Repeat customers per week
After starting a loyalty card (sample data)
Notes from our setup team
Practical advice from setting up shops like yours.
One point per Rs 100 is easy for customers to understand.
A limit for every credit customer stops balances from growing out of control.
Sending the statement on WhatsApp avoids arguments about old bills.
A small offer for your best buyers each month keeps them coming back.
Customers & loyalty: common questions
Do customers need a physical card?
No. The phone number is enough; printed cards are optional.
Can I set a credit limit per customer?
Yes. Each credit customer has a limit and the POS warns or blocks when it is exceeded.
Can points be used across branches?
Yes. Customers and points are shared across branches.
Can I give special prices to wholesale customers?
Yes. Customer groups can have their own price level or discount.
See customers & loyalty working in your shop
Book a free demo and we'll show it with products like yours.