Every customer and vehicle, with its full history
Look up a customer by phone, registration or chassis number and see the vehicles they bought, every service visit, parts purchased and what they still owe.
CUSTOMER PROFILE
CU-1042| Vehicle | Chassis no. | Bought | Visits |
|---|---|---|---|
| Model 125 (Black) | CH-XXXX-2208 | Oct 2026 | 1 |
| Model 70cc (Red) | CH-XXXX-0871 | Mar 2024 | 14 |
| Sedan 1.3 (White) | CH-XXXX-3102 | Jan 2025 | 6 |
Customer profile with vehicles (sample data)
One record that connects sales, service and payments
Each customer has one profile, linked to every vehicle they bought or brought in for service. Vehicle records hold the model, colour, chassis and engine numbers, registration and odometer history.
Sales, job cards, parts bills, installments and payments all post to the same profile. The service advisor sees past work before opening a new job card, and the accounts desk sees exactly what is owed.
Key points
- Lookup by phone, registration or chassis
- All vehicles linked to the owner
- Complete service and parts history
- Installments and balance on one screen
- Next-service due by date or reading
How a customer record builds up
Step by step, the way it happens in your dealership.
Name and phone recorded at booking or first service.
Model, chassis, engine and registration are linked.
Every job card is saved to the vehicle's history.
Counter purchases are added to the profile.
Installments and payments update the ledger.
Service reminders and offers to the right customers.
A vehicle's complete service history
Before opening a new job, the advisor sees every past visit, reading and repair for that vehicle.
| Date | Job card | Work done | Reading | Amount |
|---|---|---|---|---|
| 12-03-2026 | JC-0112 | Periodic service | 24,180 | 2,450 |
| 20-05-2026 | JC-0176 | Brake shoes, chain adjust | 25,940 | 1,980 |
| 08-07-2026 | JC-0231 | Periodic service | 27,020 | 2,600 |
| 29-08-2026 | JC-0274 | Clutch cable | 28,110 | 1,150 |
| 02-10-2026 | JC-0301 | Oil change | 28,960 | 1,600 |
| TOTAL | 5 visits | 9,780 |
Service history with sample data
Customer tools
Included in Automotive Dealer POS, with no extra modules to buy.
Instant lookup
Phone, name, registration, chassis or engine number.
Vehicle records
Model, colour, numbers, registration and readings.
Service history
Every visit, repair and part used, per vehicle.
Ledger
Sales, installments, service bills and payments together.
Service due
Lists of vehicles due for service this week.
Offers
Reach customers by model or last visit with a service offer.
The numbers behind it
Examples of the reports this feature feeds. Figures are sample data.
Returning service customers
Per month (sample data)
Customers by relationship
Active customers (sample data)
Notes from our setup team
Practical advice from setting up dealerships like yours.
It is the quickest way to find a customer at any desk.
Vehicles bought elsewhere can be added when they come in for service.
Accurate readings make service reminders useful.
A weekly call list of due vehicles keeps the workshop busy.
Customers: common questions
Can one customer have several vehicles?
Yes. Every vehicle is linked to its owner, with its own history.
Can I add a vehicle not bought from us?
Yes. Any vehicle can be added when it first comes in for service or parts.
Can I see what a customer owes?
Yes. Installments, unpaid bills and payments show on one ledger.
What if a vehicle changes owner?
The vehicle can be moved to the new owner while its service history stays with the vehicle.
See customers working in your dealership
Book a free demo and we'll show it with models and parts like yours.